It's a fact: Web-based support tools and systems enable better interactions between IT support staff and customers than either phone or e-mail systems. And it makes perfect sense. Because when a problem crops up, internal and external customers want two things:

First, they want to know there's somebody on the other side of the screen who can help. Second, they want their problem to go away - quickly.

COO of Elite Technology said, "We have to use all the available tools to enable us to reach the customer right on-demand. A lot of research has gone into implementing this exceptional resource which is 100% FREE for our clients. We truly are Elite  in our infrastructure and customer support and we aim to keep it that way." We have teamed up with iLINC Communications and we've poured everything we know about interactive communications (quite a bit, by the way) into SupportLinc. We supply an arsenal of online tools to enable our support reps to rapidly and effectively solve customer problems.

This new feature set makes it possible for our support technicians to virtually reach across your network or the Web to your customers. For example, our Shared Pointer^TM clearly leads your customer, by the hand, right to the trouble spot for faster problem resolution. This level of interaction and direction is just about impossible to communicate over the phone, and not even an option via e-mail.

The long list of interactive tools brings an amazing level of comfort to support customers. In addition to providing a highly personalized experience through picture IDs and text chats, our Shared Access feature is highly secure to protect the integrity of your network.

And since support is all about the customer, Elite's built-in success measurement tools include a qualitative customer satisfaction survey plus comprehensive, quantitative reports on who received support and how quickly their problems were resolved.

ABOUT ELITE TECHNOLOGY INC

Elite Technology Inc is head quartered in Manhattan with sales and service locations in Manhattan, Westchester, Nassau County and Suffolk County. After more than a decade of assisting New York & New Jersey businesses with their need for copiers, printers, duplicators, fax machines, shredders and other document management technologies, Elite still stands by its initial commitment - the value of service over sales and the idea of creating relationships over generating profit.